Soft skills - unlike hard skills, which are measurable and can be proven - are intangible and difficult to quantify. Nonetheless, they are crucial in a job search and in overall professional careers.
Soft skills are more connected to who people are, rather than what they know. One reason soft skills are so revered is that they help facilitate human connections such as building relationships, gaining visibility, and creating more opportunities for personal and professional advancement. In this sense, the term describes those personal attributes that indicate a high level of emotional intelligence.
In order to be effective, leaders must have a solid understanding of how their emotions and actions affect the people around them. The better a leader relates to and works with others, the more successful he or she will be in leadership terms. Moreover, this notion is logically more important in SMEs, where contact with people tends to be closer.
Being aware of and understanding the presence or absence of these skills in our daily behavior can allow us to revisit, remodel and reformulate them as necessary. This process will help participants to evaluate their soft skills and re-adapt them in order to discover ways of improving their leadership capacities.
Employers and manager of tourism businesses and SMEs, especially the one working in human resource management.
The course is based on an active learning approach in a virtual and multimedia context. Participants will be responsible for their own learning activity, and as such, the context of e-learning would be as user-friendly, visual, dynamic and clear as possible. For this reason, resources have been designed in a multimedia format as far as possible and have been explained and set out in a very practical way. Learning contexts and case examples have been also centred on professional careers in tourism. The module also provides to build in networking skills as a key learning outcome.
