Soft skills for the Tourism sector.

The aim of this course is to help participants evaluate their soft skills and re-adapt them in order to discover ways of improving their leadership capacities.
At the end of the course, a certificate of attendance will be issued after completing the evaluation questionnaire.
The aim of this course is to help participants evaluate their soft skills and re-adapt them in order to discover ways of improving their leadership capacities.
At the end of the course, a certificate of attendance will be issued after completing the evaluation questionnaire.
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Contents

Soft skills - unlike hard skills, which are measurable and can be proven - are intangible and difficult to quantify. Nonetheless, they are crucial in a job search and in overall professional careers.  
Soft skills are more connected to who people are, rather than what they know. One reason soft skills are so revered is that they help facilitate human connections such as building relationships, gaining visibility, and creating more opportunities for personal and professional advancement. In this sense, the term describes those personal attributes that indicate a high level of emotional intelligence.
In order to be effective, leaders must have a solid understanding of how their emotions and actions affect the people around them. The better a leader relates to and works with others, the more successful he or she will be in leadership terms. Moreover, this notion is logically more important in SMEs, where contact with people tends to be closer. 
Being aware of and understanding the presence or absence of these skills in our daily behavior can allow us to revisit, remodel and reformulate them as necessary. This process will help participants to evaluate their soft skills and re-adapt them in order to discover ways of improving their leadership capacities.

Target Groups

Employers and manager of tourism businesses and SMEs, especially the one working in human resource management.

Methodology

The course is based on an active learning approach in a virtual and multimedia context. Participants will be responsible for their own learning activity, and as such, the context of e-learning would be as user-friendly, visual, dynamic and clear as possible. For this reason, resources have been designed in a multimedia format as far as possible and have been explained and set out in a very practical way. Learning contexts and case examples have been also centred on professional careers in tourism. The module also provides to build in networking skills as a key learning outcome.

Duration

8 hours

Created by

Pilar Ficapal
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This course has been developed under the Scientific Coordination of Pilar Ficapal.
Pilar Ficapal-Cusí is PhD and.BSc in Psychology, and MsC in Human Resources and Organizations. Actually, she is Associate Professor of Human Resources Management at Economic and Business Studies and Academic director of Master's Degree Programme in Human Resources Management at the Open University of Catalonia (UOC). The R&D activities focus on the study of the explanatory dimensions of the quality of work and employability; organizational skills in the workplace and HRM practices, and the construction and validation of measurement scales.
This course has been developed under the Scientific Coordination of Pilar Ficapal.
Pilar Ficapal-Cusí is PhD and.BSc in Psychology, and MsC in Human Resources and Organizations. Actually, she is Associate Professor of Human Resources Management at Economic and Business Studies and Academic director of Master's Degree Programme in Human Resources Management at the Open University of Catalonia (UOC). The R&D activities focus on the study of the explanatory dimensions of the quality of work and employability; organizational skills in the workplace and HRM practices, and the construction and validation of measurement scales.
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