Communication and management of work relationships for a successful carrer in Tourism sector.
The aim of this course is to introduce jobseekers to the importance of communication skills in work environment, to let them acquire specific techniques for internal and external communication in work environment, and to promote the central role of communication in building positive relationship with co-workers, customers and stakeholders in tourism sector.
At the end of the course, a certificate of attendance will be issued after completing the evaluation questionnaire.
The aim of this course is to introduce jobseekers to the importance of communication skills in work environment, to let them acquire specific techniques for internal and external communication in work environment, and to promote the central role of communication in building positive relationship with co-workers, customers and stakeholders in tourism sector.
At the end of the course, a certificate of attendance will be issued after completing the evaluation questionnaire.
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Contents
In tourism, communication becomes even more important because it is a very complex sector, essentially based on daily relationships with staff, customers and stakeholders for the design, development and delivery of services/products.
So, when approaching to tourism careers, communication competences and skills are considered one of the main distinctive factor in the selection of job candidates.
It is necessary to be able to communicate within an organizational and work environment, to know how to work in a team, actively acting to solve problems, design solutions, achieving collective results. It is also fundamental to be able to manage conflicts, negotiating solutions and resources, both inside the working group and with customers.
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